Work
These are typical forms of work, described without client names. They cover computer systems design, specialised design services, software development and business process consulting.
W01
Condition: several systems claiming the same customer record, none trusted as the source.
Intervention through systems integration services and business process consulting. The resolved state was a single operating picture and a platform the service team could maintain.
UX and UI design services with web and application design, followed by software development services. Journeys were rewritten from observed work. The interface stopped asking people to compensate for a process that had never been redesigned.
W03
Management consulting services recast the process first. Technology strategy consulting then named a smaller, more honest build. Cloud computing solutions followed that brief rather than a vendor shortlist.
Data analytics services tied to a named decision cycle. Reports that could not change an action were removed from the working set.
W05
Cybersecurity consulting brought into the original design, so access, logging and recovery were not a late wrapper around a finished product.
W06
A core service on a cloud platform the internal team could still operate.
Computer systems design, cloud computing solutions and business support services delivered together. No remaining duplicate graphics. The work was ready to be run.
